The Offender Grievance Procedure is characterized by what type of complaint resolution?

The Offender Grievance Procedure is centered around low-level resolution, which emphasizes resolving issues at the earliest stages possible. This approach allows for quick and efficient handling of complaints, fostering better communication between offenders and correctional staff. The intention behind this method is to address grievances before they escalate into more serious issues, thereby reducing tension and enhancing the overall environment within the correctional facility.

This procedural framework is designed to be user-friendly, encouraging offenders to bring forth their concerns without fear of reprisal. By prioritizing low-level resolutions, the system promotes a culture of openness and accountability, enabling staff to attend to grievances effectively.

This method stems from the understanding that many complaints can be resolved informally or through direct communication, rather than through complex legal channels. Such an approach not only streamlines the grievance process but also empowers offenders by giving them a voice in addressing their issues promptly.